📋 Return & Refund Policy

At PimziKids, your satisfaction is important to us. We understand that sometimes a product may not meet your expectations, and we’re here to make the return or refund process as smooth as possible. Please review the information below carefully.

✅ Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition as when you received it.

• The item must be returned in its original packaging, including all accessories, manuals, and inserts.

• A receipt or proof of purchase, such as your order number, is required.

Please contact our support team before sending your return so we can provide return instructions.

Please note: Return requests submitted more than 30 days after delivery will not be accepted, except where required by applicable law.

📦 Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

• Original shipping charges are non-refundable, except where required by applicable law.

• We recommend using a trackable shipping service. PimziKids is not responsible for return shipments lost or damaged in transit, except where applicable law provides otherwise.

💰 Refunds

Once we receive and inspect your return, we will notify you by email whether your refund has been approved.

If approved:

• Your refund will be issued to your original payment method.

• We typically process refunds within 5–7 business days of approval.

• Your bank or payment provider may require additional time to post the refund to your account.

Please note: Original shipping charges, if any, are non-refundable, except where required by applicable law.

🔁 Exchanges

We offer replacements for items that arrive defective, damaged, or incorrect.

To request a replacement for the same item, please contact our support team with your order number and photos showing the issue, if applicable.

❌ Non-Returnable Items

Unless otherwise required by applicable law, the following are not eligible for return or refund:

• Items marked as “Final Sale.”

• Gift cards.

• Digital products, downloadable content, or software.

• Items showing signs of use, items damaged after delivery, or items missing their original packaging.

These exclusions do not affect your statutory rights regarding defective, damaged, or incorrectly supplied goods.

🚚 Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery, where possible, and include:

• Your order number.

• Clear photos of the item and its packaging.

We will review the issue and arrange an appropriate replacement or refund at no additional cost to you. The 48-hour reporting request does not limit your statutory rights.

⚠️ Order Cancellations

• Orders can only be canceled before they are processed or shipped.

• If your order has already been processed or shipped, please contact us for assistance with the return process.

This does not affect any cancellation rights you may have under applicable law.

📬 Need Help?

If you have any questions about returns, refunds, or exchanges, our support team is happy to assist you.

📧 Email: pimzikids.support@gmail.com
🏷️ Brand: PimziKids

🛡️ Policy Updates

PimziKids may update this Return & Refund Policy from time to time. Updates take effect when posted on our website and apply to orders placed on or after that date.

Nothing in this policy limits or excludes your rights under applicable consumer protection laws.